Return & Refund Policy

Effective Date: April 15, 2025

Thank you for shopping with us at DM Technology. We strive to ensure that our customers are satisfied with their purchases. Please read our Return & Refund Policy carefully.

Eligibility for Returns

• Digital Products: Due to the nature of digital goods, we do not offer refunds once the product has been delivered and accessed. Please ensure you have reviewed the product details before purchase.​

• Faulty or Non-Functional Products: If you receive a digital product that is defective or not functioning as advertised, please contact us within 7 days of receipt. We will assess the issue and provide a resolution, which may include a replacement or store credit.​

Return Process

1. Initiate a Return: Contact our customer support at support@dmtechnologypk.com or via WhatsApp at +92 328 9203505 within the specified return period.​

2. Provide Documentation: Include your order number, a description of the issue, and any relevant screenshots or evidence.

3. Assessment: Our team will review your request and determine the appropriate action.​

4. Resolution: If the return is approved, we will process a replacement, store credit, or refund as per our policy.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  

  If approved, refunds will be issued to your DM Technology wallet. Funds in your wallet can be used for future purchases on our platform.​

Exceptions

• Unauthorized Returns: Items returned without prior authorization will not be accepted.

• Altered Products: Products that have been tampered with, including broken seals or damaged packaging, are not eligible for return.​

• Promotional Items: Items purchased during promotional events may have specific return conditions. Please refer to the terms associated with the promotion.

  Shipping

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

For any questions or assistance regarding our Refund and Return Policy, please reach out to our customer support team:

• Email: support@dmtechnologypk.com​

• WhatsApp: +92 328 9203505