Refund Policy

Refund & Return Policy

Effective Date: April 15, 2025

At DM Technology, we are committed to providing our customers with high-quality digital products and services. To ensure a transparent and fair shopping experience, please review our Refund and Return Policy below:

Eligibility for Returns

• Digital Products: Due to the nature of digital goods, we do not offer refunds once the product has been delivered and accessed. Please ensure you have reviewed the product details before purchase.​

• Faulty or Non-Functional Products: If you receive a digital product that is defective or not functioning as advertised, please contact us within 7 days of receipt. We will assess the issue and provide a resolution, which may include a replacement or store credit.​

Return Process

1. Initiate a Return: Contact our customer support at support@dmtechnologypk.com or via WhatsApp at +92 328 9203505 within the specified return period.​

2. Provide Documentation: Include your order number, a description of the issue, and any relevant screenshots or evidence.

3. Assessment: Our team will review your request and determine the appropriate action.​

4. Resolution: If the return is approved, we will process a replacement, store credit, or refund as per our policy.

Refunds

• Processing Time: Refunds will be processed within 7-14 working days after the return is approved.​

• Method of Refund: Refunds will be credited to your DM Technology Wallet​

• Non-Refundable Items: Certain items, such as downloadable software or personalized services, are non-refundable.​

Exceptions

• Unauthorized Returns: Items returned without prior authorization will not be accepted.

• Altered Products: Products that have been tampered with, including broken seals or damaged packaging, are not eligible for return.​

• Promotional Items: Items purchased during promotional events may have specific return conditions. Please refer to the terms associated with the promotion.​

Contact Us

For any questions or assistance regarding our Refund and Return Policy, please reach out to our customer support team:

• Email: support@dmtechnologypk.com​

• WhatsApp: +92 328 9203505